Ozzyservices

What is ozzyservices

Ozzyservices is a subscription-based managed services platform that bundles IT support, field service management, client portals, and billing for small and mid-market organizations. The platform is positioned to replace disconnected tools by offering a single interface to manage service tickets, schedule technicians, track assets, handle recurring billing, and deliver customer self-service. Typical customers include managed service providers (MSPs), in-house IT teams at SMBs, and professional services firms that need lightweight field dispatch and invoicing.

The product is built around three core modules: an operations console for technicians, a client-facing portal for requests and invoicing, and an administrative dashboard for onboarding, reporting, and integrations. Ozzyservices emphasizes predictable monthly pricing and automated workflows for routine support tasks such as patching, backups, and billing. A managed backup option and optional on-site field support add flexibility for teams that need hybrid coverage.

Ozzyservices is delivered as a hosted SaaS product with optional add-on services (hands-on onboarding, dedicated technical account manager) and API access to integrate with existing ERPs, CRMs, and accounting systems. The vendor publishes product documentation and API reference online and offers standard SLAs for response and resolution on paid plans.

Ozzyservices features

What does ozzyservices do?

Ozzyservices centralizes common service operations into a single workflow-driven application. At its core it provides service ticketing with priority and SLA rules, a scheduling engine for field technicians, a unified asset inventory, recurring billing, and a client portal that exposes status and invoices to customers. These components work together so that a ticket can become a dispatch, which then generates time/expense entries that flow into billing.

Operationally, Ozzyservices includes automation rules (escalations, auto-assign based on skill and location), templated checklists for repeatable tasks, and a knowledge base for both technicians and clients. The platform supports multi-location setups and role-based access control so different teams can see only the data they need. Administrators can define service catalogs and assign different price lists per customer.

On the data side, Ozzyservices maintains an asset and licensing repository, tracks warranties and contract renewal dates, and logs configuration items and device health metrics when integrated with monitoring agents. Reporting options cover SLA compliance, technician utilization, recurring revenue (MRR/ARR) breakdowns, and detailed invoice aging reports.

Additional practical features include:

• Appointment confirmation and SMS reminders for scheduled visits.
• Time tracking and expense capture tied to service tickets.
• Integrated invoicing with one-click charge capture and support for partial payments.
• Backup monitoring and restore workflows for cloud or hybrid backups.

Ozzyservices pricing

Ozzyservices offers these pricing plans:

• Free Plan: $0/month with limited ticketing and a single technician seat
• Starter: $19/month per technician billed monthly or $15/month per technician when billed annually ($180/year per technician) with basic scheduling and invoicing
• Professional: $49/month per technician billed monthly or $39/month per technician when billed annually ($468/year per technician) with SLA automation, asset management, and API access
• Enterprise: custom pricing, typically starting at $199/month per organization for high-volume deployments, advanced security controls, and a dedicated technical account manager

Check Ozzyservices's current pricing plans (https://www.ozzyservices.com/pricing) for the latest rates and enterprise options.

The pricing model is modular: core seats cover the operations console and basic ticketing, while add-ons such as managed backups, priority SLA, on-site dispatch, and a dedicated technical account manager are billed separately. Discounts are commonly available for annual commitments and volume seat purchases. Enterprise contracts often include custom SLAs, data residency options, and white-labeling for MSPs.

Billing supports monthly credit-card payments and annual invoicing by purchase order for customers on the Professional and Enterprise tiers. Refund and cancellation policies are outlined in the vendor terms, and the platform generally allows export of billing history and invoices for accounting reconciliation.

How much is ozzyservices per month

Ozzyservices starts at $19/month per technician when billed monthly for the Starter plan, and the Professional plan is typically $49/month per technician when billed monthly. Monthly billing is useful for teams that need flexibility, while annual billing unlocks discounted per-seat rates.

The Free Plan is available for evaluation but is intentionally limited to a single technician and core ticketing features so teams can validate workflows before investing. Add-on services like managed backups or premium SLAs are charged in addition to the monthly seat price and may be metered per gigabyte or per incident.

Large customers using the Enterprise tier often convert to an annual contract with a fixed monthly-equivalent fee for budgeting predictability, and these contracts usually include bulk seat pricing and professional services hours.

How much is ozzyservices per year

Ozzyservices costs $180/year per technician for the Starter plan when billed annually and $468/year per technician for the Professional plan on annual billing. Annual plans reduce the per-month effective cost and are common for teams that plan to scale.

Annual billing is usually required for Enterprise features like dedicated account management, custom reporting, or on-premise connector deployments. Customers on annual plans receive one consolidated invoice and access to the vendor’s standard support channels; enterprise SLAs are signed separately.

The vendor provides a clear upgrade path from annual Starter to annual Professional plans, including proration rules for mid-term upgrades and the option to convert monthly seats to annual seats during renewals.

How much is ozzyservices in general

Ozzyservices pricing ranges from $0 to custom enterprise pricing, typically from $0 (Free Plan) to $49/month per technician (Professional) and $199+/month for Enterprise starting packages. This range reflects independent users or evaluation customers up to fully managed enterprise deployments.

Total cost of ownership depends on the number of technician seats, selected add-ons (backup storage, premium SLAs, on-site labor), and whether the customer purchases annual or monthly billing. For midsize deployments, budgeting should include subscription fees, one-time onboarding fees (if taken), and estimated professional services hours for migration.

Companies evaluating Ozzyservices should build a simple cost model listing seat counts, expected ticket volume, backup storage needs, and any on-site labor to estimate their monthly and annual spend accurately.

What is ozzyservices used for

Ozzyservices is used for coordinating service operations across ticket handling, field dispatch, and billing for organizations that deliver recurring support or professional services. Common practical uses include help desk support for in-house IT, dispatch and time capture for field technicians, and recurring invoicing for managed services contracts.

Operational teams use Ozzyservices to enforce SLAs, ensure timely on-site responses, and capture billable time consistently. The client portal reduces administrative overhead by letting customers submit requests, check ticket status, and view or pay invoices without calling support. For MSPs, the platform consolidates client data, contract expiration alerts, and service-level reporting in one place.

Service managers use the reporting features to measure technician utilization, SLA compliance, and revenue per client or per contract. Finance teams use the billing integration to automate invoice export to accounting systems or to reconcile recurring revenue streams and identify churn risks.

Pros and cons of ozzyservices

Pros:

• Consolidates ticketing, scheduling, and billing into a single product which reduces tool sprawl and administrative friction.
• Provides REST APIs and prebuilt integrations that facilitate automation and exchange of billing/ticket data with CRMs and accounting systems.
• Offers lightweight client portals that reduce inbound phone volume and speed up invoice collections.

Cons:

• Feature depth for specialized modules (e.g., advanced RMM monitoring or enterprise-grade ITSM workflows) is intentionally lighter than heavyweight ITSM platforms, which may require supplemental tools.
• Pricing on a per-technician basis can become costly for very large field teams unless negotiated under an Enterprise contract.
• Some customers prefer third-party backup solutions with deeper retention policies; Ozzyservices’ managed backup is designed for convenience rather than advanced retention or regulatory archiving.

When evaluated objectively, Ozzyservices is a practical fit for SMB-centric operations and MSPs that want a single-vendor operations and billing platform without the complexity of enterprise ITSM suites.

Ozzyservices free trial

Ozzyservices provides a free evaluation option to let teams test core workflows without immediate cost. The Free Plan includes a single technician seat, basic ticketing, and limited client portal capabilities so organizations can validate user flows and integrations. The trial environment is often time-limited or feature-limited by design to encourage moving to a paid plan for production use.

During the trial, customers can import a small set of assets and create example service catalogs. The vendor also offers optional assisted trial sessions where a product specialist walks through common use cases and helps configure SLA rules and a sample workflow.

For teams evaluating migration from other tools, the vendor publishes import templates and offers professional services to accelerate data migration at an additional cost. Trial instances can usually be upgraded in-place to paid plans to avoid reconfiguration.

Is ozzyservices free

Yes, Ozzyservices offers a Free Plan intended for evaluation and very small teams, but it is limited to a single technician seat and restricted features. The Free Plan is not designed for multi-site deployments or production billing across many customers.

Free accounts are a practical way to test basic ticket creation, client portal behavior, and integrations with a single user. For production workloads and multi-technician teams, moving to Starter or Professional tiers is recommended to obtain SLA automation, billing, and API access.

Ozzyservices API

Ozzyservices provides a RESTful API designed for integration with accounting systems, CRMs, monitoring tools, and custom automation. The API uses industry-standard authentication (API keys and OAuth 2.0 for partner integrations), supports JSON payloads, and covers endpoints for tickets, assets, customers, invoices, and timesheets.

Key API capabilities include:

• CRUD operations for tickets and customers, with filtering by SLA status and priority.
• Webhooks for ticket updates, invoice generation, and payment events so external systems can react in real time.
• Bulk import endpoints for assets and users to streamline migrations.
• Endpoints for scheduling and dispatch so external schedulers can create and modify appointments programmatically.

Ozzyservices also publishes SDKs and example scripts in common languages (Python, Node.js) and provides a sandbox environment for development. For detailed technical reference, see the Ozzyservices API documentation (https://www.ozzyservices.com/api) which documents rate limits, auth flows, and sample requests.

Integration ecosystem and common partners:

• Accounting: prebuilt connectors for QuickBooks Online and Xero to export invoices and payments.
• Collaboration: two-way integrations with Microsoft Teams and Slack for ticket notifications and quick ticket creation from messages.
• Automation: Zapier connectors for lightweight automation and event routing.
• Identity and SSO: SAML and OAuth connections to Microsoft 365 and Google Workspace for single sign-on and user provisioning.

10 Ozzyservices alternatives

Below are ten tools commonly considered as alternatives to Ozzyservices across service management, help desk, and field service categories.

Paid alternatives to ozzyservices

• ServiceNow — Enterprise IT service management with deep ITIL coverage, advanced workflow automation, and enterprise-grade security controls. Suited for large organizations with complex processes.
• Zendesk — Help desk and customer support platform with multi-channel support, knowledge base, and integrations for customer-facing ticketing workflows.
• Freshdesk — Support platform with ticketing, SLA management, and a marketplace of integrations; positioned for SMBs and mid-market teams.
• ConnectWise — Field service and MSP-focused operations with strong RMM and PSA integration for managed service providers.
• SolarWinds MSP — Tools for RMM, backup, and service desk specifically packaged for MSPs and technical service organizations.

Open source alternatives to ozzyservices

• osTicket — Lightweight open source ticketing system suitable for basic help desk needs and self-hosting by organizations that prefer in-house control.
• Zammad — Open source help desk with web and email ticketing, role-based permissions, and integration options for self-hosted deployments.
• GLPI — IT asset management and service desk open source platform with inventory, contracts, and ticketing modules.
• OTRS — Mature ticketing and service management system used for help desks and ITSM, available in community and commercial editions.
• Snipe-IT — Focused on asset management rather than full-service operations, useful when asset tracking is the primary requirement and paired with a separate ticketing system.

Frequently asked questions about Ozzyservices

What is Ozzyservices used for?

Ozzyservices is used for coordinating service operations, dispatch, and billing for SMBs and MSPs. It consolidates ticketing, scheduling, client portals, and invoicing so service teams can manage requests, dispatch technicians, and generate invoices from a single platform. Typical use cases include help desk support, field service dispatch, and subscription billing for managed services.

Does Ozzyservices integrate with QuickBooks and Xero?

Yes, Ozzyservices provides prebuilt connectors for QuickBooks Online and Xero. These integrations sync invoices, payments, and customer records so accounting teams can reconcile revenue without manual imports. Mapping rules and export settings are configurable in the admin console.

How much does Ozzyservices cost per technician per month?

Ozzyservices starts at $19/month per technician for the Starter plan when billed monthly; the Professional plan is $49/month per technician monthly. Annual billing reduces per-seat cost for teams that commit to a year.

Is there an API for automating ticket creation?

Yes, Ozzyservices offers a RESTful API with endpoints for ticket creation and updates. The API supports API key or OAuth 2.0 authentication and includes webhook support for real-time notifications to external systems. Developers can use the sandbox to validate integration code before production.

Can I use Ozzyservices for field service scheduling?

Yes, Ozzyservices includes a scheduling engine for field dispatch. The scheduler supports resource skills, travel time, appointment windows, and SMS confirmations. Dispatchers can also convert tickets to on-site visits and capture travel and work time for billing.

Does Ozzyservices offer a free tier?

Yes, Ozzyservices offers a Free Plan that includes a single technician seat and basic ticketing features for evaluation. The Free Plan is intended for trials and very small teams; production use with multiple technicians requires a paid subscription.

What security features does Ozzyservices provide?

Ozzyservices implements role-based access, encryption in transit, and standard operational security controls. Enterprise plans add SSO via SAML, audit logging, and data residency options. The vendor provides SOC2-type controls and will provide security documentation to enterprise buyers under NDA.

Can Ozzyservices handle recurring billing for managed services contracts?

Yes, the platform includes recurring billing and contract management. You can define subscription items, billing cycles, and automated invoice generation, and the system exports billing data to accounting systems for reconciliation. Reporting includes MRR and ARR views to track recurring revenue.

How does Ozzyservices handle backups and restores?

Ozzyservices offers an optional managed backup add-on that monitors backup health and provides restore workflows. The managed backup service is designed for convenience with tiered retention; for regulatory needs or long-term archival, many customers use dedicated backup vendors integrated with Ozzyservices.

Where can I find Ozzyservices' documentation and API reference?

The vendor publishes product documentation and an API reference on its website. For developer details and integration examples, consult the Ozzyservices API documentation (https://www.ozzyservices.com/api) to review endpoints, authentication, and webhook configuration.

### ozzyservices careers

Ozzyservices hires for product, engineering, customer success, and operations roles to support its SaaS and managed offerings. Open roles typically include positions for support engineers, field technicians, backend developers, and customer success managers who work directly with onboarding and enterprise accounts.

Recruiting emphasizes experience with SaaS delivery models, API integrations, and field service workflows. Candidates with MSP or IT service backgrounds are often a good fit because they understand the operational needs of the target customer base.

For current openings and application instructions, check the Ozzyservices careers page (https://www.ozzyservices.com/careers).

### ozzyservices affiliate

Ozzyservices runs a partner and affiliate program aimed at MSPs, resellers, and referral partners. Program tiers typically include referral commissions for bringing new subscription customers and partner discounts or margin for resellers who bundle Ozzyservices with on-site labor or complementary services.

Partners receive access to partner portals, co-marketing materials, and onboarding documentation. Enterprise partners may negotiate dedicated technical resources and customized contract terms.

Details about partner levels, margins, and enrollment can be found on the Ozzyservices partner program page (https://www.ozzyservices.com/partners).

### Where to find ozzyservices reviews

Public reviews for Ozzyservices are available on vendor-agnostic review sites and in industry forums focused on MSP tools and field service software. Look for customer feedback on uptime, ease of use, and how well the billing integration performs with QuickBooks or Xero.

You can also find case studies and customer testimonials on Ozzyservices' website that detail specific use cases, implementation timelines, and ROI metrics. Independent comparisons on software directories highlight strengths in ticket-to-billing workflows and integrations.