Fieldedge

What is FieldEdge

FieldEdge is a field service management (FSM) application focused on contractors and service companies that dispatch technicians to customer locations. The platform centralizes customer and asset records, optimizes scheduling and dispatch, provides mobile access for technicians, and handles job costing, invoicing, and payments. FieldEdge is commonly used by HVAC, plumbing, electrical, pest control, and other residential and commercial service businesses that need tighter coordination between the office and field teams.

FieldEdge is designed to reduce administrative work, improve first-visit completion rates, and accelerate billing by keeping service histories, parts, pricing, and scheduling data in a single system that both office staff and mobile technicians can access.

FieldEdge features

FieldEdge combines operational, financial, and mobile features that address common needs for field service operators. The platform’s main functional areas include scheduling, mobile technician workflows, parts and inventory management, invoicing and payments, reporting, and integrations.

• Scheduling and dispatch: drag-and-drop dispatch board, route optimization, technician availability and skills matching, job priorities, and appointment confirmations.
• Customer and job management: centralized customer records, asset history, service agreements, job notes, job checklists, and service reminders.
• Mobile technician app: real-time job details, photo and signature capture, on-site estimates, parts lookup, electronic invoicing, and offline data caching.
• Invoicing and payments: create invoices on-site, accept card payments, apply payments to accounts receivable, and integrate with popular payment providers.
• Parts and inventory: track parts usage, inventory levels, purchase orders, and cost of goods sold per job.
• Reporting and dashboards: job profitability, technician productivity, aging receivables, and custom financial and operational reports.
• Integrations and APIs: two-way sync with accounting systems, CRM and marketing connectors, thermostat and IoT vendor integrations, and an API for custom integrations.

What does FieldEdge do?

FieldEdge coordinates the entire life cycle of a field service work order. In the office, dispatchers create and schedule jobs, assign the best technician, and manage parts and pricing. In the field, technicians receive job details on a mobile device, perform diagnostics, record labor and materials used, and deliver estimates or invoices to the customer immediately.

The system reduces back-office reconciliation by syncing invoices and payments with accounting systems, and it improves customer retention with service agreements, automated reminders, and customer portals. FieldEdge also provides operational analytics to identify profitable service lines, technician performance, and recurring revenue opportunities.

FieldEdge supports common industry workflows such as time-stamped service histories, preventive maintenance schedules, recurring contracts, and call-to-cash tracking so businesses can measure margin and cash flow at the job level.

FieldEdge pricing

FieldEdge offers these pricing plans:

• Free Plan: $0/month — FieldEdge does not provide a permanent free tier for full business use; a restricted free trial is typical for evaluation.
• Starter: $89/month per technician (billed monthly) or $79/month per technician (billed annually) — core dispatch, mobile app, basic invoicing, and integrations with major accounting platforms.
• Professional: $149/month per technician (billed monthly) or $129/month per technician (billed annually) — advanced reporting, inventory management, recurring contracts, and expanded integrations.
• Enterprise: $249/month per technician (custom billing options available) — multi-location support, priority onboarding, advanced security controls, custom integrations, and dedicated account management.

Check FieldEdge's current pricing for the latest rates, seat discounts, and enterprise options.

How much is FieldEdge per month

FieldEdge starts at $89/month per technician on the Starter plan when billed monthly. Monthly billing is usually available but can be higher than annual commitments; larger customers often negotiate per-tech discounts or flat-fee enterprise arrangements.

How much is FieldEdge per year

FieldEdge costs $948/year per technician for the Starter plan when you multiply the monthly billed rate ($79/month when billed annually) by 12 months. Annual billing generally includes lower per-technician rates and may require a 12-month commitment.

How much is FieldEdge in general

FieldEdge pricing ranges from $0 (trial) to $249+/month per technician. Small teams and single-location contractors typically pay in the low hundreds per technician per month, while multi-location enterprises or businesses that need custom integrations and dedicated support will see higher pricing. Add-ons such as payment processing fees, phone systems, third-party integrations, and hardware (tablets, barcode scanners) increase total cost of ownership.

What is FieldEdge used for

FieldEdge is used to run and grow service businesses that send technicians into the field. Typical users include HVAC contractors, plumbers, electricians, and property services firms that need a single system to manage incoming work, dispatch technicians, and capture billable details on-site.

Operational tasks that FieldEdge supports include appointment scheduling, technician routing, parts allocation, on-site diagnostics and quoting, same-day invoicing, and warranty/service history tracking. These features reduce missed appointments and streamline the flow from estimate to payment.

Financially, FieldEdge is used to shorten days sales outstanding (DSO) by enabling on-site payments and automating invoice sync to accounting systems. Managers use FieldEdge to analyze job profitability, compare technician performance, and spot recurring revenue opportunities through service agreements and preventive maintenance contracts.

On the customer experience side, FieldEdge supports appointment notifications, electronic signatures, and customer portals that let owners view past services and upcoming scheduled maintenance, which helps with repeat business and long-term customer retention.

Pros and cons of FieldEdge

FieldEdge is feature-rich for contractors, but like any FSM system it carries trade-offs around cost, complexity, and platform fit.

Pros:

• Industry-focused feature set: Works well for HVAC, plumbing, and electrical workflows including service agreements and asset histories.
• Strong mobile capabilities: Field technicians can complete estimates, accept payments, capture photos/signatures, and update job status without returning to the office.
• Accounting integrations: Two-way sync reduces manual data entry and reconciles invoices and payments faster.
• Scalable for multi-location operations: Enterprise features support multiple offices, consolidated reporting, and custom integrations.

Cons:

• Implementation complexity: Full deployments require data migration, configuration for pricing/routing, and staff training, which can prolong time-to-value.
• Per-technician pricing: Costs scale with headcount; smaller companies should model ROI carefully before committing.
• Add-on costs: Payment processing, advanced reporting modules, and custom integrations often carry extra fees.

FieldEdge fits best for businesses that dispatch multiple technicians and need integrated mobile invoicing plus a deep service-history record. Smaller single-person operations might find lighter-weight alternatives more cost-effective until they reach scale.

FieldEdge free trial

FieldEdge commonly provides a time-limited evaluation period so prospective customers can test core workflows such as scheduling, the technician mobile app, invoicing, and accounting synchronization. Trials typically include access to the core platform and a sandbox environment where you can import a small set of customers and jobs.

A trial is useful to validate technician mobile workflows, test parts and inventory tracking, and confirm that integrations with your accounting software work as expected. During a trial, you should run a few real job scenarios with technicians to ensure the mobile forms, signature capture, and payment flows meet your operational requirements.

To get the most from a trial, prepare sample customer records, representative asset data, and examples of pricing rules or discounts you use in the field. Use the trial period to evaluate technical support responsiveness and available onboarding resources.

Is FieldEdge free

No, FieldEdge does not offer a permanent free plan for full business operations. The vendor typically provides a free trial to evaluate the product before purchase, but production use requires a paid subscription with per-technician licensing and optional add-ons.

FieldEdge API

FieldEdge provides an API and integration ecosystem designed to connect the FSM platform with accounting software, CRMs, marketing automation, and custom internal systems. The API supports key objects such as customers, jobs/work orders, invoices, payments, inventory items, and technician schedules.

Common uses of the FieldEdge API include:

• Real-time invoice and payment sync to accounting platforms to keep AR current.
• Dispatch and schedule synchronization between FieldEdge and third-party routing or workforce management tools.
• Custom reporting and BI: extract job-level cost and revenue data for data warehouses and BI platforms.
• Customer portals and CRM synchronization: keep contact records and service histories synchronized across sales and customer support systems.

FieldEdge also maintains pre-built integrations with major accounting packages and service-specific tool vendors. Developers should consult the official FieldEdge developer documentation for API endpoints, authentication methods (OAuth or API keys), rate limits, and sample requests. View the FieldEdge integrations and developer resources for detailed technical documentation and partner listings.

10 FieldEdge alternatives

• ServiceTitan
• Housecall Pro
• Jobber
• Service Fusion
• Kickserv
• mHelpDesk
• FieldAware
• FleetComplete
• WorkWave Service
• Oracle Field Service

Paid alternatives to FieldEdge

• ServiceTitan: enterprise-focused FSM for residential trades with rich reporting, marketing ROI tracking, and an extensive ecosystem for scaling operations at higher revenue levels.

• Housecall Pro: user-friendly FSM for small to mid-sized contractors that combines scheduling, routing, on-site payments, and consumer-facing features such as online booking.

• Jobber: simple, affordable field service platform for small businesses with quoting, scheduling, invoicing, and client hubs; good for businesses seeking a lower price point.

• Service Fusion: comprehensive FSM with dispatch, inventory, invoicing, and an emphasis on streamlining technician workflows and improving billing turnaround.

• mHelpDesk: adaptable service management with strong job costing and scheduling tools, geared toward small and mid-sized teams that need flexible workflows.

Open source alternatives to FieldEdge

• OpenMAINT: asset and maintenance management platform that can be extended for field service workflows, best for organizations with in-house development resources.

• Snipe-IT: asset and inventory management focused on tracking parts and hardware; requires customization to cover dispatch and mobile technician workflows.

• ERPNext (Field Service module): open-source ERP with a field service module providing scheduling, work orders, and asset management; suitable for teams that want an integrated ERP/FSM solution and can self-host.

Frequently asked questions about FieldEdge

What is FieldEdge used for?

FieldEdge is used for field service management and dispatch for contractors. It manages scheduling, mobile technician workflows, parts and inventory, invoicing and payments, and integrations with accounting systems to streamline the office-to-field process.

Does FieldEdge offer mobile apps for technicians?

Yes, FieldEdge provides mobile apps for technicians that include job details, customer history, on-site estimates, photo and signature capture, parts lookup, and the ability to create invoices and accept payments on location.

How much does FieldEdge cost per technician?

FieldEdge starts at $89/month per technician on the Starter plan when billed monthly, with lower per-tech rates available for annual commitments and negotiated enterprise contracts.

Can FieldEdge integrate with QuickBooks?

Yes, FieldEdge offers two-way integration with QuickBooks (both Desktop and Online in many configurations), syncing invoices, payments, and customer records to reduce manual accounting work.

Is FieldEdge suitable for small businesses?

Yes, FieldEdge can be used by small businesses but is often most cost-effective at scale. Small teams benefit from the mobile and invoicing features, but per-technician pricing means smaller operators should evaluate ROI and consider lighter-weight alternatives if budget is constrained.

Does FieldEdge handle recurring service agreements?

Yes, FieldEdge supports recurring contracts and preventive maintenance schedules. You can create service agreements, schedule recurring visits, and track contract renewals and revenues within the platform.

What reporting does FieldEdge provide?

FieldEdge includes operational and financial reporting such as technician productivity, job profitability, aging receivables, parts usage, and custom reports that can be exported to CSV or connected to BI tools via the API.

Can FieldEdge process payments on-site?

Yes, FieldEdge supports on-site payment processing. Technicians can accept credit card payments via integrated payment providers and apply them directly to invoices to reduce days sales outstanding.

Does FieldEdge offer customer portals?

Yes, FieldEdge provides customer-facing features such as portals and automated notifications. Customers can receive appointment reminders, view service history, and receive electronic estimates and invoices depending on the configuration.

How secure is FieldEdge for business data?

FieldEdge implements industry-standard security controls. The platform uses encrypted connections for data in transit, role-based access controls, and supports enterprise features such as single sign-on (SSO) and audit logs for customers on higher-tier plans.

fieldedge careers

FieldEdge, like many SaaS providers in the field service vertical, recruits across engineering, product, customer success, and implementation roles. Job listings commonly include positions for software developers, product managers, technical support specialists, and implementation consultants who work directly with contractor customers.

Careers at FieldEdge typically emphasize industry domain knowledge (construction or trades experience), technical proficiency for integrations projects, and customer-facing skills for onboarding and training contractors. Look for openings on the company’s official careers page to see current roles and required qualifications.

fieldedge affiliate

FieldEdge partners with reseller and referral partners, including consultants, membership organizations, and technology resellers that serve contractors. Affiliate and partner programs may provide referral fees, training, co-marketing materials, and access to partner portals for lead tracking.

If you represent an agency or channel partner, contact FieldEdge’s partner team to learn about partnership tiers, technical certification requirements, and integration support for co-sold deployments.

Where to find FieldEdge reviews

You can read independent customer reviews and ratings on major software review sites such as G2 and Capterra, which aggregate user feedback on ease of use, customer support, feature coverage, and ROI. Search for FieldEdge on review platforms to compare user ratings and read detailed critiques from contractors who have implemented the system.

For vendor-provided case studies and customer success stories, view the FieldEdge customer stories and case studies to see sector-specific implementations and quantified business outcomes.