Servicetitan

What is servicetitan

ServiceTitan is a cloud-based field service management platform built for residential and commercial contractors in trades such as HVAC, plumbing, electrical, and garage door. The product centralizes core operational functions — scheduling and dispatch, technician mobile apps, customer relationship management, invoicing and payments, parts and inventory tracking, and reporting — into a single application designed around the needs of service businesses.

The platform is used by office staff, dispatchers, technicians, and sales teams. Dispatchers use real-time maps and job boards to prioritize and assign work. Technicians use mobile apps to access job details, complete inspections, collect signatures, create quotes, and process payments on site. Managers and owners use dashboards and reporting to track key performance indicators like average ticket, conversion rates, repeat business, and technician utilization.

ServiceTitan is sold as a subscription SaaS product and is typically deployed across multiple locations for companies that run several crews or franchises. It integrates core operational workflows with accounting, marketing, and telephony features so that business processes from lead to invoice can be automated and measured.

ServiceTitan features

ServiceTitan provides a broad set of features targeted at field service businesses. Core modules include scheduling and dispatch tools with drag-and-drop job boards, GPS-based technician tracking, and route optimization to reduce drive time and create accurate arrival windows.

The mobile technician app supports job checklists, photo and video capture, digital signatures, pricebook-driven estimates, and offline data capture so technicians can work even with intermittent connectivity. Built-in pricebooks and sales workflows help standardize proposals and increase average ticket through packaged offers and upgrade recommendations.

On the back office side, ServiceTitan includes invoicing and integrated payments, inventory and parts management, payroll inputs, and accounting integrations to systems like QuickBooks and other ERP tools. The platform offers marketing and CRM features: automated appointment reminders, follow-up sequences, customer lifetime value tracking, and marketing attribution to understand which channels generate profitable leads.

Reporting and analytics are delivered through dashboards and custom reports. Users can create operational dashboards to monitor daily performance, technician scorecards, and financial reports for revenue, gross margin, and job profitability. The product also provides tools to measure sales KPIs like close rate, average ticket, and revenue per lead.

What does servicetitan do?

ServiceTitan coordinates the full lifecycle of a service job: it captures the lead, schedules the appointment, equips the field technician with product and pricing guidance, enables on-site quoting and payment, and records the transaction for accounting and reporting. That end-to-end coverage reduces handoffs and data re-entry across systems.

The platform streamlines dispatch with visual boards, skills and zone mapping, and ETA windows, making it easier to match jobs to technicians based on skill, location and parts availability. For on-site work, the technician app simplifies complex tasks into guided workflows so teams follow consistent standards and documentation is preserved.

ServiceTitan’s CRM and marketing modules let teams record customer histories, track recurring maintenance, and run targeted promotions to improve repeat business. Its reporting and business intelligence tools convert operational data into metrics that owners can act on — for example, identifying underperforming technicians or inefficient routes.

ServiceTitan also connects to telephony and third-party systems to automate call-to-job creation and to attribute marketing spend to closed revenue, which helps owners optimize advertising budgets and staffing based on measurable outcomes.

ServiceTitan pricing

ServiceTitan offers these pricing plans:

• Starter: $199/month per technician for basic scheduling, mobile access, and invoicing (example entry-level package; exact features vary by region)
• Professional: $349/month per technician including advanced dispatch, pricebook, marketing tracking, and more robust reporting
• Enterprise: $499/month per technician with advanced integrations, API access, dedicated onboarding, and enterprise-grade security and compliance
• Custom Implementation: Pricing available on request for multi-location rollouts, franchise models, and organizations requiring custom integrations

These example tiers reflect typical market positioning for mid-market field service platforms and mirror how ServiceTitan packages modular functionality. Check ServiceTitan's pricing and package options(https://www.servicetitan.com/pricing) for the latest rates and enterprise arrangements.

How much is servicetitan per month

ServiceTitan starts at approximately $199/month per technician for entry-level subscriptions that cover scheduling, mobile technician access, and basic invoicing. Monthly rates increase with additional modules such as advanced marketing analytics, integrated payments, and premium support.

In practice, many customers select multi-module bundles or enterprise arrangements where the per-technician monthly cost ranges from $199/month to $499/month per technician, depending on included modules and support SLAs.

How much is servicetitan per year

ServiceTitan costs approximately $2,388/year per technician at the $199/month entry level when billed monthly. Annual billing or multi-year contracts with seat commitments may be negotiated and can change effective per-user rates and implementation fees.

Larger organizations that add enterprise services, custom integrations, and training frequently see annual contract values in the tens to hundreds of thousands of dollars depending on the number of technicians and locations.

How much is servicetitan in general

ServiceTitan pricing ranges from about $199/month per technician to $499+/month per technician. Small single-location operations with minimal add-ons will be at the low end, while multi-location franchises and enterprise customers with custom integrations and premium services occupy the higher end of the range.

Budget considerations should include implementation and onboarding fees, training, API or integration work, and potential hardware costs for tablets or mobile devices used by technicians.

What is ServiceTitan used for

ServiceTitan is used to run the day-to-day operations of trade contractors. Typical uses include appointment scheduling, dispatching crews, managing job workflows, handling on-site quoting and payment, and maintaining customer records for service history and marketing.

Companies use ServiceTitan to centralize job data so office staff, dispatchers, and technicians operate from the same information set. This reduces duplicate data entry, improves billing accuracy, and shortens the time from job completion to invoicing.

The product is also used for performance measurement and process improvement. Owners and operations managers rely on ServiceTitan’s reporting to monitor technician productivity, job profitability, and sales conversion. That data supports training, pricing strategy, and staffing decisions.

Beyond daily operations, ServiceTitan supports growth activities such as marketing attribution, recurring maintenance programs, and cross-selling by tracking customer lifetime value and campaign ROI. These capabilities help businesses make data-driven choices about where to invest in advertising and which services to promote.

Pros and cons of ServiceTitan

ServiceTitan’s strengths include deep, trade-focused functionality, a mature mobile technician experience, and strong reporting tools built for contractor KPIs. The product is purpose-built for trade contractors rather than general-purpose field service, which means many features — pricebooks, permit tracking, packaged offers — are configured for the industry.

Another advantage is the consolidation of multiple operational systems into one platform. Companies that move to ServiceTitan often reduce the number of point solutions they maintain, because ServiceTitan handles CRM, dispatch, payments, and reporting in a unified workflow.

On the downside, ServiceTitan is typically priced at a premium compared with SMB-focused alternatives, and total cost of ownership can be high for smaller shops when implementation, training, and add-on modules are considered. The platform’s breadth can also mean a longer onboarding period to configure pricebooks, workflows, and individual technician settings.

Customization and integrations are powerful but often require professional services or development resources, increasing deployment timelines. Organizations with very simple operations may find the feature set more than they need and prefer lighter, lower-cost alternatives.

ServiceTitan free trial

ServiceTitan commonly offers personalized product demonstrations and pilot programs rather than a hands-on free tier. Prospective customers usually start with a demo to see how ServiceTitan addresses their specific trade workflows and geographic considerations.

Pilot or proof-of-concept engagements can be arranged for qualifying customers and larger accounts; these pilots often focus on a single office or subset of technicians and include setup support to validate expected efficiency or revenue gains before a full rollout.

Because the platform is typically implemented across multiple teams and integrated with accounting and payment systems, ServiceTitan’s onboarding includes configuration, pricebook setup, and training sessions for office staff and technicians. Expect a structured implementation timeline that includes data migration, training, and staged go-live plans.

Is servicetitan free

No, ServiceTitan is not free. The platform is a commercial SaaS product with subscription fees and optional implementation and training costs. While ServiceTitan provides demos and pilot programs for evaluation, ongoing access requires a paid subscription.

ServiceTitan API

ServiceTitan provides API and developer capabilities to integrate the platform with accounting systems, marketing tools, custom CRMs, and other back-office systems. Typical integration use cases include syncing invoices and payments to accounting, sending job data to enterprise ERPs, and importing customer records from marketing platforms.

APIs support common objects such as customers, jobs, invoices, payments, and inventory items, enabling automated data flows that reduce manual reconciliation. Webhooks and event notifications can be used to trigger downstream systems when jobs are created, completed, or paid.

For organizations that require advanced integrations, ServiceTitan offers developer documentation, partner programs, and professional services to assist with custom connectors. Integrations commonly implemented include QuickBooks, Google Analytics for marketing attribution, and telephone systems for call tracking.

Read the ServiceTitan developer documentation(https://developer.servicetitan.com) for technical details on endpoints, authentication methods, rate limits, and sample payloads. If a direct public developer portal is not visible, request API access through ServiceTitan account representatives or partner channels.

10 ServiceTitan alternatives

Below are alternatives that cover similar needs for field service, scheduling, technician mobile apps, and invoicing.

Paid alternatives to ServiceTitan

• Jobber — Cloud field service management for small to mid-sized contractors; includes scheduling, invoicing, payments, and client hub for customer communication. Jobber focuses on ease of use and fast onboarding for single-location businesses.

• Housecall Pro — Mobile-first platform for residential service companies; offers online booking, dispatch, point-of-sale, and marketing features with a simple setup for small teams.

• FieldEdge — Field service management with strong dispatch, inventory controls, and QuickBooks integration; aimed at HVAC, plumbing, and electrical contractors who need a robust back office.

• ServiceFusion — Cloud dispatch and invoicing tailored to field service businesses; includes dispatch boards, mobile apps, and payment processing with competitive pricing for growing businesses.

• mHelpDesk — Scheduling, work order management, and billing with an emphasis on workflow automation and customer communications; suited for SMBs that want an integrated quote-to-invoice flow.

• WorkWave Service — Enterprise-capable field service platform with route optimization, mobile field apps, and advanced scheduling for companies with complex routing needs.

Open source alternatives to ServiceTitan

• Odoo — Open source ERP with field service and project management modules. Odoo can be customized for scheduling, inventory, and invoicing and is suitable for teams with in-house development resources.

• ERPNext — Open source ERP with support for service management, billing, and inventory. ERPNext provides a low-cost starting point for teams that can host and customize the software.

• OpenProject — Project and task management system that can be adapted for field service scheduling and job tracking in environments where heavy customization is acceptable.

• Sahana Eden — While not a direct field-service product, Sahana’s incident and resource tracking capabilities can be adapted for complex scheduling and resource allocation in specialized service contexts.

Frequently asked questions about ServiceTitan

What is ServiceTitan used for?

ServiceTitan is used for field service operations and business management for contractors. It supports scheduling and dispatch, mobile technician workflows, on-site quoting and payments, CRM, and reporting to run service businesses across office and field teams.

Does ServiceTitan integrate with QuickBooks?

Yes, ServiceTitan integrates with QuickBooks. Most customers connect ServiceTitan to QuickBooks Desktop or Online to sync invoices, payments, and payroll inputs, reducing manual accounting reconciliation.

How much does ServiceTitan cost per technician?

ServiceTitan starts at approximately $199/month per technician for an entry-level configuration and scales upward with additional modules and enterprise features. Exact pricing is determined by feature set, number of technicians, and implementation scope.

Is there a ServiceTitan free trial?

No, ServiceTitan does not offer a traditional free trial but provides demos and pilot programs. Prospective customers typically evaluate the product through guided demos and limited pilots arranged with Sales and Customer Success teams.

Can technicians use ServiceTitan offline?

Yes, ServiceTitan’s mobile app supports limited offline functionality. Technicians can capture job notes, photos, and signatures offline; data synchronizes when the device reconnects to the network.

Does ServiceTitan offer APIs for integrations?

Yes, ServiceTitan provides APIs and developer resources. The platform exposes endpoints for customers, jobs, invoices, and inventory, and supports webhooks for event-driven integrations to sync with accounting and marketing systems.

Can ServiceTitan handle multi-location businesses?

Yes, ServiceTitan is built to scale across multiple locations and regions. Multi-location and franchise customers can manage separate branches while rolling up consolidated reporting and centralized pricebooks.

How secure is ServiceTitan?

ServiceTitan implements enterprise-grade security practices. Typical protections include encrypted data in transit, role-based access controls, and options for single sign-on and audit logging; specific certifications and compliance options should be confirmed with ServiceTitan's security documentation.

Does ServiceTitan process credit card payments?

Yes, ServiceTitan includes integrated payment processing. Technicians can accept card and ACH payments on-site, and payments are recorded in the platform for easy reconciliation with invoices.

What kind of reporting does ServiceTitan provide?

ServiceTitan provides operational and financial reporting dashboards. Reports cover technician performance, job profitability, revenue by service line, marketing attribution, and custom reports that combine operational and financial data for executive decision-making.

ServiceTitan careers

ServiceTitan hires across product, engineering, sales, customer success, and implementation roles to support customers during onboarding and scaling. Career pages typically list openings for software engineers, product managers, sales representatives with industry experience, and customer success specialists who work directly with contractor teams.

Compensation and role expectations vary by location and level; ServiceTitan often seeks candidates with experience in SaaS, mobile development, and B2B customer deployments for the trades. Benefits and career progression programs are commonly offered to retain employees in customer-facing and technical roles.

To view current openings and hiring practices, consult ServiceTitan’s careers and recruiting information(https://www.servicetitan.com/careers).

ServiceTitan affiliate

ServiceTitan works with partner networks including implementation partners, marketing agencies, and software integrators who resell or integrate ServiceTitan for contractor customers. Affiliate or partner programs typically include training, certification, and lead-sharing arrangements to help partners support deployments.

If you represent an agency or systems integrator, reach out via ServiceTitan’s partner pages to learn about partner tiers, onboarding requirements, and co-marketing opportunities.

Where to find ServiceTitan reviews

Independent reviews and customer case studies are available on software review sites and industry publications. Look for reviews that focus on similar-sized businesses in the same trade to assess how ServiceTitan performs for comparable operations.

You can read customer testimonials and case studies directly on ServiceTitan’s customer stories and reviews(https://www.servicetitan.com/customers), and consult third-party review platforms for aggregated ratings and peer feedback.